FAQ
SHIPPING & DELIVERY
You can track your order once it is shipped via the link below:
Track My Order
We offer standard and expedited shipping options. Delivery times vary based on your location and chosen shipping method. Estimated delivery times will be provided at checkout.
Yes! We ship to various countries worldwide. International shipping costs and delivery times will be calculated at checkout.
Order Queries
We understand that things can change! If your order hasn’t been shipped yet, we’ll do our best to make any adjustments you need. Orders move quickly to our fulfilment team, so reach out to us as soon as possible. We’ll confirm if the changes can be made before your order heads out.
We’ll be able to cancel your order if it hasn’t shipped yet. Please get in touch with us with your order number as soon as possible and we'll do out best to cancel.
Sorry to hear this! If you've ordered more than one bag, they are sometimes will be dispatched separately and can be delivered on different days. If the rest of your order doesn’t arrive soon after the first, get in touch or email us at info@canchabags.com and we’ll correct this straight away.
RETURNS & WARRANTY
We accept returns within 30 days of purchase, and exchanges within 60 days of purchase for unused and undamaged items. Please ensure the product is in its original packaging.
You can arrange a return within your customer account portal.
Yes, we offer a three-year warranty against manufacturing defects.
You can make a warranty claim here.
You can request a repair via this link.
