FAQ
SHIPPING & DELIVERY
How can I track my order?
You can track your order once it is shipped via the link below:
TRACK MY ORDER
What are the shipping options and delivery times?
We offer standard and expedited shipping options. Delivery times vary based on your location and chosen shipping method. Estimated delivery times will be provided at checkout.
Do you ship internationally?
Yes! We ship to various countries worldwide. International shipping costs and delivery times will be calculated at checkout.
Any question?
You can contact us through our contact page! We will be happy to assist you.
Order Queries
I just placed an order an need to change it.
We understand that things can change! If your order hasn’t been shipped yet, we’ll do our best to make any adjustments you need. Orders move quickly to our fulfilment team, so reach out to us as soon as possible. We’ll confirm if the changes can be made before your order heads out.
How do I cancel my order?
We’ll be able to cancel your order if it hasn’t shipped yet. Please get in touch with uswith your order number as soon as possible and we'll do out best to cancel.
I am missing an item.
Sorry to hear this! If you've ordered more than one bag, they are sometimes will be dispatched separately and can be delivered on different days. If the rest of your order doesn’t arrive soon after the first, get in touch or email us at info@canchabags.com and we’ll correct this straight away.
RETURNS & WARRANTY
What is your return policy?
We accept returns within 30 days of purchase, and exchanges within 60 days of purchase for unused and undamaged items. Please ensure the product is in its original packaging.
You can arrange a return within your customer account portal.
Any question?Do your bags come with a warranty?
Yes, we offer a two-year warranty against manufacturing defects.
You can make a warranty claim here.
How do I request a repair
You can request a repair by contacting us with your order number.